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Accessibility statement

The new accessibility regulations mean public sector organisations have a legal duty to make sure websites meet accessibility requirements. We are committed to making our website accessible for all and aim to achieve the recommended government standard for web accessibility (WCAG 2.1 AA).

As a user with accessible needs, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We also aim to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

Browsealoud accessibility features

Browsealoud – How to use video

Subtitles/closed captions (c) available in the video menu

Listen to this website with browsealoud

Whether you are using a Smartphone, Tablet, PC or Mac, browsealoud will provide the speech and reading support tools you require for free.

What is browsealoud?

Browsealoud reads website content out loud using the most natural and engaging voice to transform your online reading experience.  New features include: Translator, Simplifier, Screen Masking for Touch Screens and the ability to personalise the settings to suit individual needs and preferences.

Other features include:

  • Dual-Colour Highlighting
  • Text Magnification
  • Translator
  • MP3 Maker
  • Screen Masking
  • Pronunciation Modifier
  • Secure Site Reading
  • PDF Reading
  • International Languages

Who does browsealoud help?

Browsealoud helps website visitors who need online reading support, as well those who simply prefer to listen to information instead of reading it themselves. Browsealoud is particularly useful for people with print disabilities such as dyslexia or mild visual impairments, and those with English as a second language.

How do I access browsealoud?

Click on the browsealoud launchpad that appears on the top bottom left hand side of this website to launch the browsealoud toolbar then simply click any text to hear it read aloud.

How accessible this website is

We have identified the following features on our website which are not fully accessible:

  • There may be isolated incidents of PDF and Word documents that are not fully accessible
  • Some of our videos do not include transcripts or closed captions and may not be fully accessible to screen reader technology.
  • Alternative text is not always applied consistently throughout the site
  • There are instances of low contrast between text and background colours
  • Fully justified text is present throughout the site, which can negatively impact readability.
  • There are some instances of very small text on the site.

What to do if you can’t access parts of this website

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please email: calccg.comms@nhs.net

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website 

Please see below for information about how we plan to make our website more accessible. If you find something that you are unable to access, or we have failed to identify a barrier, please let us know.

If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, please email calccg.comms@nhs.net

Enforcement procedure  

If you are unhappy with the response you have received from NHS Calderdale CCG about your accessibility related issue, you can make a complaint to the CCG by emailing calccg.comms@nhs.nett

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility 

NHS Calderdale CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content 

  1. Some of our PDF and Word documents published prior to September 2020, do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email comms@nhs.net
  2. Some of our videos do not include transcripts or closed captions and may not be fully accessible to screen reader technology.
  3. The website also contains a range of third party content and functionality. This may direct you to a related service, or partner we work with, where we are not responsible for the accessibility of this content.


Content that is not within the scope of the accessibility regulations 

Many of our older PDF and Word documents do not meet accessibility standards. For example, they may not be structured appropriately to be fully accessible for screen reader software. These documents do not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to the organisation. However, we recognise that there are a number of PDF and Word documents that are essential to the organisation. In these cases we are asking individuals to email us at calccg.comms@nhs.net if they require a document in an alternative format.

Any new PDF or Word documents we publish will meet accessibility standards, from December 2020.

What we’re doing to improve our accessibility

The CCG is developing a new website which should be in place by the end of 2020.   We had planned to publish this new website earlier in the year, however the coronavirus pandemic meant that other work was prioritised and the completion date was changed.

We aim to make future additions and updates accessible from when they are published.

The steps we are taking include:

  • Developing accessibility guidance for web editors and providing regular training.
  • Using accessible templates to ensure PDF documents are compliant from the point of creation.
  • Ensuing that all images include appropriate alternative text and are suitable in their context.
  • Ensuring that video content is accessible.
  • Carrying out an annual audit of the public facing CCG website to make sure we are complying with the new regulations to the best of our ability.

Basic Accessibility Audit


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NHS Calderdale Clinical Commissioning Group

5th floor, F Mill, Dean Clough,

Halifax, HX3 5AX.

Tel: 01422 307400

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