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Improving engagement with specific equality groups including Black, Asian and Minority Ethnicity (BAME) communities, and unpaid carers

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  • Create Date 10/03/2022
  • Last Updated 24/03/2022

How we involve our communities is a key consideration for any engagement or consultation. We work with equality colleagues who tell us, who we need to involve to ensure services meet the needs of the local population.

As part of a two year action plan informed by the Equality Delivery System (EDS) our aim has been to improve our reach with a particular focus on certain groups or people who are currently under-represented. The CCG continue to build on the work we started in 2017/18.

Our objectives were to:

In 2018 - 2020

  • Actively work with LGBTQ networks and encourage a stronger voice for this sector by engaging organisations and networks that can help us to do this.
  • Actively involve young people aged between 12-25 years old to understand their experience of their local GP practice.

In 2020 / 2022

  • Continue to deliver Engagement champions to our local community and to continually expand on the network of community experts to increase voice and representation.
  • Actively work with unpaid carer and BME networks to encourage a stronger voice for these sectors by engaging organisations and networks that can help us to do this.

So far the work has helped us to improve our reach into the identified communities.

As part of the equality objectives action plan for 2020-22 a composite report has been developed to present the findings of the work undertaken to improve the way that NHS Calderdale CCG engages with both unpaid carers, and people from Black, Asian and minority ethnic (BAME) communities. The report describes the background of the work undertaken, a baseline assessment of engagement with both groups, the work undertaken to understand how to improve engagement, and the proposal for how to better engage with these groups going forward. You can download the report below.

As part of this work the CCG and VAC worked together to understand what the health and care system could do to better engage with carers. When speaking with unpaid carers about how the health and care system could better engage with them, it became evident that the pandemic had a significant impact on them. Carers told us that their circumstances had changed due to the pandemic, which meant that they had different priorities and sometimes less capacity to engage with the health and care system. The COVID-19 pandemic also changed the way that health and care professionals were able to engage with unpaid carers due to restrictions around face-to-face contact.  For these reasons, we wanted to also wanted to understand the experiences of unpaid carers during the pandemic.

A findings report has been produced with carers input and summarises the engagement, key themes and recommendations from carers what health and care professionals could do to improve the way they engage with unpaid carers.   We returned to several groups to present the findings from this engagement and ensure that the carers involved felt their views and experiences and recommendations had been accurately captured and fairly represented. The report of findings has been shared with and will be reviewed by the Equality Objectives working group who will consider the next steps. You can download the report below.