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Wheelchair Services Report on pre-consultation engagement work: August 2018



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Wheelchair Services Report on pre-consultation engagement work carried out by PCAN in conjunction with:

  • North Kirklees CCG
  • Greater Huddersfield CCG
  • Calderdale CCG
  • Voluntary Action Calderdale
  • Community Voices in Kirklees
  • Engagement Champions in Calderdale
  • Wheelchair users and their families, Schools, community groups and professionals across the district

At the end of April 2018, PCAN was commissioned by Calderdale, ~Greater Huddersfield and North Kirklees CCGs to carry out pre-consultation engagement work to find out from local people what a good posture and mobility service would look like to them, what changes are needed to the current service and whether the CCG’s are spending their money on the service effectively.

 

Carried out by PCAN In conjunction with: 

North Kirklees CCGGreater Huddersfield CCGCalderdale CCGVoluntary Action Calderdale, Community Voices in Kirklees, Engagement Champions in Calderdale, Wheelchair users and their families, Schools, community groups and professionals across the district

This next stage of engagement with people who use wheelchair services, including carers, family and staff was to identify what a good wheelchair service could look like.  This engagement followed on from previous engagement with service users in Autumn 2017 where people told us that improvements needed to be made to the current service.

The engagement was co-delivered by CCGs and PCAN and included two stakeholder events in May and July.  The engagement took place from 11th May – 20th July 2018 and PCAN used all the information gathered to create a report of findings.

You told us

People told us the areas of improvement they would expect to see from the service and identified solutions to inform the service specification.  People told us:

  • They would like the right good quality equipment first time
  • Equipment that supports independence and consideration of lifestyle and a wider range of equipment
  • 24/7 repair service for all that is responsive and includes same day repair service for complex wheelchair users
  • Well trained staff and a clear referral process and information about what to expect, when and how
  • Complex service users and children and young people who have changing needs over time getting planned reviews regularly and timely re-assessments
  • Timely honest communication, including calling people back, and updates on progress
  • Accessible communication – type talk, language interpreters (including staff who can speak different languages) and more use of technology
  • Regular clinics in other areas and settings and appointment bookings managed in a timely way
  • Fast track appointments for urgent needs
  • Holistic approach to providing information for people who use a wheelchair – multiagency approach to creating information to support people
  • Personal budgets, equipment and advice on buying equipment independently
  • Comprehensive training on the use and maintenance of equipment
  • Employ service users in the organisation, look at a the role of the voluntary and community sector in providing non clinical services with a clinical partner
  • Develop service user led service evaluation, principles and information  and robust monitoring of the service involving service users
  • Investment in the service to keep people healthy and well
  • Look at areas where people can contribute costs – rental equipment, topping up funding and personal budgets
  • Recycle and repair

What we are doing

The CCGs have worked together to understand the findings from all the engagement.  This included findings from Healthwatch and previous engagement in Autumn 2017.

Using the information provided the CCGs can now work with the current provider to support service improvements and continue to work together to develop a new service specification.

Work to develop a specification will continue in October at a workshop aimed at service users, carers and families.  The purpose of the workshop is to help develop and co-design the service specification.

Following the workshop a service specification will be developed.


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