1. What is the geographical patch the CCG commissions GP out of hours services for and how many patients does this cover?
As a whole, the service is provided across West Yorkshire as a consortium covering a population of approximately 2.05 million. In terms of contact with the service, 250,205 patients over the 8 West Yorkshire CCGs accessed the service. Of this number 21,480 were registered within the NHS Calderdale CCG area.
2. What is the name of the current provider of GP out of hours services for this patch?
Local Care Direct, through a sub-contract with Yorkshire Ambulance Service.
3. How many errors and serious incidents (or equivalent) were reported to the CCG relating to GP out of hours services, in the following:
a. 2017 – 0 (West Yorkshire basis)
b. 2018 (please provide the most up-to-date information possible and state up to which month this covers) – 2 (December 2018)
4. How many occasions has there been no GP cover in the OOH service provided because of a lack of available GPs, in:
c. 2018 (please provide the most up-to-date information possible and state up to which month this covers)
No occasions for any of the above years. The service operates on a rota basis comprising of 2500 clinical hours each week around West Yorkshire. The service is flexible with these rotas to cover various areas and times and agreed protocols and contingency plans are in place to ensure all patient needs are dealt with.
5. Please provide copies of any reports on the service’s safety that have been produced in this period.
An individual ‘Safety Report’ is not produced by the provider. However, the service (via Yorkshire Ambulance Service) does provide Incident Reports on a quarterly basis. Please see attached an extract of incidents from Local Care Direct (on a West Yorkshire basis).
6. If the CCG does not collect this information, please set out how it records and evaluates the safety of the service, and provide any information collected that supports this.
Regular information on the safety of the service, along with a quarterly incident report, is submitted. This report also includes Local Care Direct (GPOOH) incidents and an extract is attached. The information and outcome of any such incidents are monitored through governance arrangements between the commissioners and the provider. These include regular contract meetings, clinical quality groups and strategic regional commissioning/quality boards.