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Home sweet home: Calderdale patient transport and support service celebrates a year of success

A free service that provides older people and vulnerable residents in Calderdale and Greater Huddersfield with transport home after a stay in hospital is celebrating its first birthday this month.

The Seamless Home from Hospital service is provided by Community Transport Calderdale and Age UK Calderdale & Kirklees, who are working in partnership to provide older and vulnerable people with a safe, supported, wheelchair-accessible journey home after a hospital stay and in-home support when they arrive.

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Some of the team from Community Transport Calderdale

In 2015 the Calderdale Clinical Commissioning Group (CCG) increased it’s level of investment in the Seamless Home from Hospital service by 32%, enabling the service to double staff and vehicle numbers and move to 7-day working as well as providing  a service until 9pm on weekdays.

Steve Welsh, CEO of Community Transport Calderdale said: “the partnership between us and Age UK has provided an excellent service to 1,733 patients over the past year requiring extra support in getting home and settling in after a hospital stay.

“The feedback from those using the service has been extremely positive, which shows just how much of a difference it is making to people.”

Age UK Calderdale and Kirklees personnel help in various ways, from putting the heating on and having a cup of tea ready for service users when they arrive home, to collecting prescriptions and helping people to manage and understand their medication.

At-home support is provided for as long as required, whether only for one day or for a few weeks after discharge from hospital. Age UK Calderdale and Kirklees personnel also assess patients’ care needs and arrange further support to those who need it.

Hilary Thompson of Age UK Calderdale & Kirklees said:  “I am very proud of the Seamless Home from Hospital Service and the staff who are part of it. They get a real sense of satisfaction in assisting a timely discharge and settlement back home; they deal with the immediate situation, ensuring the person is safe and comfortable and then follow up on any further support that they may need.

“Getting home quickly and settled in familiar surroundings helps to reduce anxiety for a person who may have lost confidence whilst being in hospital. It also reassures any relative who may not be able to be around for when their loved one comes home that they will be safe and cared for.

“The team aim to cheer patients up, make them feel relaxed and offer reassurance all the way from the hospital to their home.”

The service is available to everyone over the age of 50 in the Calderdale area and can be arranged by the patient themselves, any health or social care professional or a friend or relative.

The Seamless Home from Hospital Service is funded by NHS Calderdale Clinical Commissioning Group, and plays a big part in helping older people to settle in after being in hospital, and keeping them out of hospital in the future.

Dr Matt Walsh, chief officer of NHS Calderdale CCG said: “The Seamless Home from Hospital Service is another successful part of Calderdale CCG’s mission to provide effective, patient-focussed care closer to home. This is another demonstration of how in Calderdale we are shifting the resources in our system in order to strengthen health and care services in our communities.

“By investing in services like this, which offer support to people in their own homes, we’re encouraging collaboration between public and third sector healthcare providers and making sure service users get the care they need while reducing the strain on hospital services.

“The success of collaborative and integrated care services such as these can be seen in some of the patient testimonials the service has received. All of this is a direct result of the CCG’s commitment to collaboration and provides more evidence that a health and care service built on collaboration is one that can work.”

ENDS

Notes to editors

 

 

 

Service user testimonials

 

  • “Each and every one who entered my home were helpful, cheerful and interested in my welfare. I stress cheerful because when you are at rock bottom this is more important than many other things.” Mrs B – HD6
  • “I am happy with the support I have received. I can’t grumble at all and I am still satisfied with the continuing support I am receiving from Age UK.” Mrs M – HX2
  • “The carer did exactly what I asked and arranged for me to have some grab rails fitted and for someone to come help come and shower me.” Mrs V – HD6
  • “I appreciate all the help I received since being in hospital for quite a while. I have been pleasantly surprised at the service you have, and the help afterwards too, arranging things of great benefit to me and good advice on many things, best wishes.”  Mr B – HX6
  • “The service is excellent.” Ms N –HX7
  • “I thought the help I received was invaluable, my carer was very professional and polite.” Mrs S –HX3

 

NHS Calderdale CCG

 

NHS Calderdale Clinical Commissioning Group (CCG) covers 26 GP practices and a registered population of more than 213,000 patients.

At Calderdale CCG we seek to improve the lives of local people by increasing life expectancy, making sure we commission and provide good quality services and to reduce health inequalities across the district. It’s our aim to achieve the best health and wellbeing for the people of Calderdale within our available resources.

For further information please contact:

Steven Reed – 0795 716 0699, steven.reed@calderdaleccg.nhs.uk

Alfred Searls – 0795 855 7995, alfred.searls@calderdale.nhs.uk

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NHS Calderdale Clinical Commissioning Group: 5th floor, F Mill, Dean Clough, Halifax, HX3 5AX. Tel: 01422 307400

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