1. What does the CCG currently do to include people who use services and experts by experience in the commissioning and design of mental health services?
The CCG runs the Calderdale Mental Health Innovation Hub which has representatives from the health, social care, education, police and voluntary sector. The Hub has input from people with lived experience of mental distress through the Healthy Minds Forum.
The CCG proactively seeks the views of children and young people in the design of new and existing services. We attend meetings such as Tough Times Group (local C&YPs group with the aim to improve services and increase awareness of the emotional well-being of children and young people in Calderdale), Youth Council and parent/carers group where we ask for feedback on existing services, listen to their concerns/issues and ask their advice/ideas on how we can improve services.
2. Do you have any particular examples of services that you have developed with the input of people with lived experience of mental illness?
The CCG has recently completed two specifications for services provided by South West Yorkshire Partnership Foundation Trust (Mental Health Liaison Team and Police Liaison Team) which include a requirement to deliver these services in accordance with the outputs of a Healthy Minds Forum focus group on mental health crisis care. These outputs have been made into two word clouds – one on what helps in a crisis and the other on what doesn’t help in a crisis. The CCG is in the process of developing a safe space for people in mental distress, and the group designing and setting this up includes people with lived experience of mental distress and service users/carers.
Example 1:- The CCG has recently produced a specification for Child and Adolescent Mental Health Services, which is currently being market tested. Children/young people’s feedback has been seen as a high priority during the engagement process to ensure we ‘hear’ and ‘listen’ to how children/young people see the mental health services and how we can motivate, support and safely navigate their emotional health and wellbeing specifically mental health issues. Calderdale MBC, Children and Young People’s Service employ groups of children/young people who can be tasked with specific pieces of work to support decision-making processes and work with commissioner in shaping the design of services.
Example 2:- In January 2016, As part of the CCG Care Closer to Home Integrated Community Model, a CAMHS animation was developed using a real life young person’s story from Calderdale with experience of mental health issues.
The CAMHS animation has been shown at a wide variety of events and conferences, by Calderdale MBC and Calderdale NHS CCG teams. The animation has provided an opportunity to set the local scene and provide our target audience with a real local story with a reminder as to why we need to transform Calderdale CAMHS
3. What plans does the CCG currently have to expand the scope and scale for experts by experience to be involved in the commissioning and design of mental health services?
The CCG will be working with partners to develop robust mechanisms for engaging and involving people with lived experience of mental distress and their families/carers, through co-production wherever possible.
CCG plans to work closer with children and young people in the development of services. Our aim is to encourage the voice of children and young people in designing, developing and decision making of future services. We would like to see a truly integrated child and young person led approach to commissioning.
4. Is the CCG interested in doing more to include people with lived experience of mental illness, and their carers, in commissioning and designed mental health service? Is there anything we can do to facilitate this?
Our mental health project manager [text removed] would be interested in meeting with [text removed] to hear about their work and ideas on this very important subject.
Please note that the information supplied was correct at the time of disclosure, however, such information can become outdated due to changes in staffing or changes in a job role responsibilities. For that reason the individual’s name, work email address and work telephone number have been removed. Please email or call us for the latest contact details.
Email: CCG.FEEDBACK@calderdaleccg.nhs.uk or Tel: 01422 307400
Yes we intend to encourage and increase the involvement. We would be interested to learn from any areas where this approach has been successfully delivered and any learning they can provide.