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NHS Calderdale CCG to develop new, locality-based unplanned care services

NHS Calderdale Clinical Commissioning Group (CCG) is to develop unplanned care services based on the needs of individual localities within the district, it was decided at the CCG’s recent governing body meeting.

Unplanned care refers to the range of NHS services available to people who need advice, care, treatment or diagnosis quickly and unexpectedly.

Over the summer, the CCG worked closely with local people, groups and organisations to understand their usage and perceptions of unplanned care services. A survey was developed with the help of local councillors and during June and July, 2,437 completed questionnaires were received, which represents an 81% response rate.

The CCG’s governing body meeting considered four options and decided that the best way forward was to develop an unplanned care offer for individual localities within Calderdale in line with each locality’s identified health needs.

Dr Alan Brook, Calderdale CCG’s clinical chair, said: “This option will include improving access to primary care and community based services and builds upon work we are already doing on new ways of providing care for old people and people requiring mental health services.

“Most importantly, the option responds to the preferences expressed in the survey we carried out in the summer – for access to locally based services within easy travelling distance that are delivered by healthcare professionals known to local people.

“Our survey also revealed a strong preference for good access to regular GP services in weekday hours, but these may need to be supplemented by other services, which include walk-in, especially over weekends and evenings. So this option does not rule out the commissioning of walk-in type services in the future if they meet the health needs of individual localities.”

The CCG will carry out a formal public consultation in 2014 once further public engagement work has been undertaken and a more detailed model of locality-based unplanned care services is developed.

The governing body meeting also heard that the walk-in services that have been in operation at Todmorden and Halifax since April 2009 will continue for up to a year while the work takes place to develop a new model of unplanned care across Calderdale.

From early December the walk-in services will be available at bank holidays and weekends from 8am to 8pm for non-life threatening ailments.

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