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NHS cyber-attack: advice for patients

NHS cyber-attack: advice for patients


GP Services are open as usual

GP practices across Calderdale are open as usual following last week’s cyber-attack on NHS systems, which affected many organisations around the world.

If you already have a GP appointment booked for this week this will still go ahead;   please turn up as normal unless contacted directly and told not to.

Please bear in mind that practices may be running more slowly than usual and the public are asked to be patient with staff.

Local hospital services

Calderdale Royal Hospital has continued to treat patients as normal but is very busy, so please only use A&E services and 999 only when there is a genuine emergency.

Those attending planned hospital appointments should attend as usual unless they are directly advised otherwise.

Where to go if you need care

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

  • If you become ill with a non-urgent condition and need advice, please visit the NHS Choices websitefor information and advice or go to your local pharmacist. Click here to find harmacies in your area.
  • For more urgent conditions that you believe you can’t take care of yourself, you should contact your GP as usual, or call 111 if:
    • you need medical help fast but it’s not a 999 emergency
    • you think you need to go to your local Accident and Emergency centre (A&E) or need another NHS urgent care service
    • you don’t know who to call or you don’t have a GP to call
    • you need health information or reassurance about what to do next
  • For minor injuries or illness (cuts, sprains, rashes and so forth) you could visit a walk-in centre if the problem can’t wait for a GP appointment. Click here to find your nearest walk-in centre.
  • Only those adults and children with genuine emergency needs should go to A&E. Emergencies include:
    • major injuries, such as broken limbs or severe head injury
    • loss of consciousness
    • an acute confused state
    • fits
    • severe chest pain
    • breathing difficulties
    • severe bleeding that can’t be stopped
    • severe allergic reactions
    • severe burns or scalds
    • Bear in mind that these services may be busy because of the incident which has just occurred.
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