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Calderdale CCG have a published Public and Patient Involvement and Experience Strategy which sets out the CCGs approach to involving local people and the legislation the CCG must work to.  The duty to involve local people is set out in sections 242 and 244 of the Health and Social Care Act 2012, The NHS Constitution and the Equality Act 2010.

The CCG produced a separate engagement annual report 2018/19 where we involved just over 2,800 local people.

During 2019/20 we have involved over 2000 local people in the development and design of local services.  We are currently working on the engagement annual report for 2019/20 and this will be published in Summer 2020.

This report provides more information on how we involve people, who gets involved and how we use the information we gather.

Below you can find details of our previous engagement and consultation activity, what you told us and what we’ve done with this information.


TopicWe asked; you told us…We listened …
Children and Young People’s experience of their local GP practiceWe asked you to tell us about your experience of using GP services in Calderdale and around support for those who identified as LGBTQ.

You told us that practices could make people feel more supported by using more child friendly language and inform of all choices. To have more gender awareness of current issues and support.

Increased support for mental health and autism. For waiting rooms to be more inclusive and to have more access to appointments.
We worked with our GP practices, who are now taking up training via The Pride In Practice award to empower the staff to give excellent care to LGBTQ patients.
The GP practices are now reviewing the recommendations from the survey for service improvements.
Wheelchair Services 2017-2020 We asked you to tell us about your experience of using wheelchair services.

You told us that the service needed to be improved.
We worked with services users, carers, voluntary sector and key stakeholders to develop a new service specification. And set up a service user group to help us during the procurement process to appoint a new provider.
Calderdale Health Forum 2019 About the lack of information on patient transport and the need for this to be accessible, so that patients who need transport to attend GP/hospital appointments can easily arrange it.We liaised with the Practice Managers group to agree that they will update their GP practice websites with a section on patient transport information so easily accessible for patients.
Additional Provider of Medical Services (APMS) consultation 2019We asked you about how the proposed plan may impact on patients and your family.

You told us you continuity of care and good quality care, and trust and relationships is most important and that you are happy with the service you receive.

You also told us you were concerned about additional travel and capacity of other practices.
Click here to read our announcement on the future of our APMS practices.
Extended access 2018To help us to offer more appointments at times and locations that would be suitable for patients in GP practices, we asked for your views and experience on current services, how you access them and how you would like to access them in the future.

You told us that good care and treatment, getting an appointment, clean and safe environment and staff knowing your medical history. You told us you would like more flexibility and increased access to appointments.
Your views and experience informed the development of a specification to improve access to GP services across Calderdale.
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