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The majority of patients receiving care within the NHS are happy with the care provided. It is recognised however that there will inevitably be circumstances where the expectations of some of the service users are not met and they will need to voice their feelings through the complaints procedure. Complaints are viewed positively within NHS Calderdale CCG (CCG) and every effort is made to identify lessons from complaints to make positive improvements in services for patients
This Complaints Policy details the arrangements for dealing with NHS complaints about services or care that come under the responsibility of NHS Calderdale CCG. The framework has been developed in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009).NHS Calderdale CCG also adheres to the NHS Constitution including those rights relating to complaints and redress.
The Complaints Policy sets out the approach in the handling, investigation and learning from complaints.